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Example routine

Plain support queue review

Review Plain threads for recurring issues, slow responses, and at-risk customers.

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Suggested rhythm

Weekly

0 9 * * 1

America/Los_Angeles

Expected result

A weekly support-queue review with themed thread evidence, response-time gaps, and the customers most worth a human follow-up.

Built for

Support · Product · Marketing

Works with

  • Plain

What the routine does

Read Plain threads opened or updated in the last {{reviewWindowDays}} days, including their customers, labels, priorities, and assignment. Group them into recurring product issues, feature requests, onboarding friction, and at-risk customers, report volumes and time to first response per group honestly, and quote short anonymized excerpts as evidence. Never reply to, assign, snooze, close, or delete any thread.

Inputs

  • Review window (days){{reviewWindowDays}}

    How many days of threads each run reviews.

    Example: 7

Required MCP capabilities

  • Read threads
  • Read customers
  • Read labels and assignments

Permission boundary

Connections do not grant blanket access. Discover the MCP tools, enable only the capabilities this responsibility needs, and give write-like actions a separate automatic-execution confirmation.

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